Julie

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  • Does the letter expire?

    The letters issued by the licensed mental health professionals in our network do expire one year after the approval date. Most housing authorities and airline companies do not accept letters that a...

  • Will my letter be issued by a doctor?

    The law mandates that the letter must be issued by an MD or a licensed mental health professional. We have a variety of licensed mental health professionals in our network. We match our clients wit...

  • Can I have more than one ESA letter?

    Though there are no federal laws that state a person can only have one emotional support animal, It is very rare that a therapist would agree to approve more than one ESA. This is mostly due to the...

  • My landlord/airline company has their own form, will the therapist fill it out?

    The therapists in our network are familiar with reasonable accommodation verification forms. Please note some housing providers may choose to ask questions that therapists might find invasive about...

  • What is CertaPet?

    CertaPet is an online platform that connects patients, who are seeking recommendation letters for emotional support animals, with Licensed Mental Health Professionals who are familiar with the ben...

  • What is an emotional support animal?

    An emotional support animal is a pet that is prescribed by a licensed mental health professional in order to provide therapeutic treatment to its owner. ESAs are more specifically chosen as compani...

  • How Do I Present The ESA Letter To My Landlord?

    If you have your housing letter and would like to present it to your landlord asking for a reasonable accommodation, we suggest that you do this in email form. If your landlord asks you to do so in...

  • How Soon Can I Obtain An ESA Letter?

    Our turn around time is 2 business days. Upon approval, you will be able to download a digital copy of your letter right away from your account on our website. We then send you a hard copy of the l...

  • Can I take my ESA to public places?

    Unfortunately, emotional support animals are not treated the same as service animals. Public establishments do not fall under the Fair Housing Act or Air Carrier Access Act which are the laws that ...

  • Can I fly internationally with my ESA?

    The Air Carrier Access Act is only protected under US law therefor only applies to domestic flights. If you need the letter for international flights, this is at your own risk as international airl...