Julie

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Activity overview

Latest activity by Julie
  • Julie commented,

    Official comment

    Hello, We will be more than happy to help you out. Can you please reach out to our customer experience team at ask@certapet.com or call us at 877-207-0561

  • Julie commented,

    Hello Alia,  The assessment that is needed comes after you purchase the housing or travel letter consultation. This assessment is a series of multiple choice and written answers. Once this is submi...

  • Julie commented,

    Christine,    Can you give us a call at (877)207-0561 or email us at ask@certapet.com and we will be able to assist you with this today. :) 

  • Julie commented,

    Official comment

    Hello Jeremy,  Thank you for reaching out! Unfortunately, we cannot guarantee that any landlord will abide by the law and accept the letter. Our letters are issued by trained licensed mental health...

  • Julie commented,

    Official comment

    Hello Jennifer, Thank you for your post. Unfortunately, we are not a registry service but we provide a service that connects you with a trained licensed therapist that can assess you and see if you...

  • Julie commented,

    Hello Barbara! We can definitely help you out with this. Can you contact our customer experience team at 877-207-0561. Thank you! 

  • Julie commented,

    Hello Linda! After you pay for our service and complete the ESA Assessment. The therapist assigned to you will reach out to you within 48 hours. 

  • Julie commented,

    Hello Emmy, What questions do you have for us ?

  • Julie commented,

    Peggy,    We are so happy to hear you had a pleasant experience flying with your ESA. Do you have any helpful feedback for your team?   Best, Julie

  • Julie commented,

    Hello Deborah, Unlike service animals, emotional support animals are not allowed in public places. For more information, please visit the following link.    https://help.certapet.com/hc/en-us/artic...